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Technical Support Representative

Do you love using Linux? Do you know what a LAMP stack is and how to use it?  We want you to join our Support Department as a Technical Support Representative! We are a fast-growing company with a relaxed culture, looking for talented, customer service focused technicians to join our family.

 

Our new Denver office is just a few short minutes from Downtown Denver, and only an hour’s drive away from several of Colorado's finest ski resorts. New team members are offered a $1,000 Sign on bonus and $1,500 in relocation assistance if you are looking to move to the area.

 

As a Technical Support Representative, you will:

  • Help our customers with their web hosting accounts via phone, tickets and live chats.
  • Walk customers through setup of email, cPanel, and FTP clients
  • Be a part of a collaborative team environment where you’ll build on your technical skills to advance your career
  • Provide customer feedback to leaders to improve products, service, and customer satisfaction
  • Get extra cash with our performance and customer service based bonuses!

 

So, Why InMotion?

  • We’re not your average call center; we like to have fun while working hard. Throughout the year you will find us at team building events, participating in volunteer activities in the community, out at the Food Trucks in the parking lot, and at our Summer and Holiday events each year! 
  • Biannual Profit Sharing
  • Two opportunities for raises in the first 4 months of employment totaling an extra $1 per hour.
  • Wear jeans every day
  • Free weekly lunches
  • Free VPS
  • Opportunities for advancement at 90 days
  • Health, Dental, Vision, 401k plans, Holiday Pay, Paid Time Off

 

What it takes:

  • Ability to troubleshoot technical issues with a helpful attitude and friendly disposition
  • Familiarity with Linux command line
  • Experience creating or hosting websites
  • Working knowledge of cPanel and WordPress preferred
  • Helpdesk or call center experience preferred

 

Do you feel like you need to brush up on some of your Linux or web hosting skills? We have a Technical Pipeline Program that is all online and self-paced, designed to help you prepare for our Technical Support Representative position.

 

 

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