View Our Website View All Jobs

Customer Service Specialist

If you have a passion for helping others and are looking for your work to impact business owners around the world, then InMotion Hosting may be the perfect place for you!

We are looking for an organized and driven individual who wants to join an industry leader in Web Hosting and Website Design. As a Customer Service Specialist, you will use your strong communication skills to assist our customers with billing, account management, and general customer service matters.

 

What You’ll Do:                

  • Assess customer needs, educate the customer about their account, and document interactions through contact tracking.
  • Professionally and promptly address incoming requests from new and existing customers as it relates to billing, account management, and general customer service to ensure high levels of customer satisfaction.
  • Provide quality service and support to ensure successful customer onboarding and retention.
  • Use technical skills to provide troubleshooting for websites, email and domain names.
  • Assist customers over the phone, via live chat, and through email in a friendly and professional manner.
  • Use problem solving skills to resolve issues in the best interest of both the customer and the company.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the Customer’s experience.

 

What You’ll Get:

  • A fun, relaxed working environment with a casual dress code.
  • Profit Sharing, twice yearly, based on performance and hire date.
  • FREE weekly snacks and FREE lunch on Tuesdays!
  • The opportunity to work with an established and growing company comprised of amazing people!

 

Ideal Candidates Have:

  • Demonstrated passion for excellence with a genuine care for customers.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Ability to resolve issues from disgruntled or upset customers and leave them with a positive experience.
  • A pleasant, patient and friendly attitude.
  • General technical aptitude and the interest in learning new technologies.
  • Strong attention to detail and organization skills.

 

Top Candidates Will Have:

  • 1+ years of experience in a Call Center environment, customer service/retention or help desk capacity.
  • High sense of integrity and commitment to customer satisfaction.
  • Proficient knowledge with Microsoft Office suite.
  • Experience with Linux, cPanel, and creating or hosting websites.
  • A strong work ethic and team player mentality.
  • Strong decision making and analytical abilities.
  • Experience with inbound phone calls from customers, responding to emails and using instant messaging in a professional setting.
  • Ability to type a minimum of 35 WPM.

 

A few more things:

  • Medical, Dental, Vision, Disability, Life Insurance, and 401K Plans.
  • Paid Time Off and Company Paid Holidays.
  • Jeans OK Everyday!
  • Awesome Company Parties and Onsite Events.
  • A FREE VPS hosting account.

 

Location:

  • Virginia Beach, VA

 

Learn more about what it’s like working at InMotion and yes, we have the best parties in town. You can also check out our products here.

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file