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Advanced Technical Support Representative

Are you the only person you know that uses Linux? If so, you’ll love the technical conversations here at InMotion. We’re one of the fastest growing web hosting companies and we’re looking for new Advanced Technical Support Team Members to take us to the next level. Our staff commutes from Norfolk, Chesapeake, Suffolk, Hampton and Newport News.


We’re not your regular call center environment and having fun is allowed!


What You’ll Do:

  • Assist valued customers via phone, email and chat without a script
  • Independently analyze and review customer inquiries to determine first contact resolution
  • Meet or exceed quality, contact per hour and contact to resolution metrics
  • Continually build your technical skill set to advance your career
  • Become a part of a team focused on serving customers and each other


What You’ll Get:

  • Sign-on bonus and relocation assistance, if applicable
  • Opportunity for overtime
  • Opportunities for advancement after 90 days
  • Medical, Dental, Vision, Disability, Life Insurance and 401k plans
  • Paid time off and company paid holidays
  • Wear jeans everyday
  • Awesome company parties and onsite events
  • A free VPS
  • Free weekly lunch


Ideal Candidates Have:

  • A passion for providing first class technical support
  • Strong knowledge in web hosting technologies, especially DNS and email.
  • Familiarity with Linux/Unix command line
  • Working knowledge of cPanel, and Web Host Manager.
  • Some experience with scripting- HTML, PHP/MySQL, Perl, CGI, etc.
  • Skills in setting up FTP and email clients


The below is optional but can help make you a top candidate:

  • Experience maintaining a website or blog
  • Operating Linux on a home machine (Ubuntu, Suse, Gentoo, etc)
  • Working knowledge of executing programs within the command line
  • Experience with Linux, Apache, MySQL, PHP (LAMP) stack
  • WordPress, Joomla, Drupal knowledge
  • Help Desk or Call Center Experience



  • Virginia Beach, VA


Learn more about what it is like working at InMotion and yes, we have the best parties in town. To see what you would be supporting, check out the products here.

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