View Our Website View All Jobs

Linux Technical Support Representative

We are looking to hire Linux enthusiasts to join our team as a Linux Technical Support Representative!

Are you ready to change your scene?

Would you like to work 10 minutes from the "7th Best East Coast Beach" -USA Today, 2016.

Then come to the Beach!

We're the largest web hosting company in the State of VA and we're looking for new Tech Support Team Members.


New Team Members are offered a $1,000 Sign on Bonus and up to $1,500 in Relocation Assistance, if applicable. 


What You'll Do:

  • Connect with customers via phone, email, and chat to provide a personalized help desk experience without scripts
  • Work with Content Management Systems to ensure file structure, permissions, and database connections are configured properly
  • Assist with the creation and modification of email accounts, forwarders and filters
  • Provide guidance through all features and areas of Web Host Manager (WHM) and cPanel
  • Have Fun while working with a like-minded team that enjoy nerf gun wars!
  • Walk customers through the set up of email, cPanel, and FTP clients
  • Continually build your technical skill set to advance your career
  • Provide customer feedback to leaders to improve products, service, and customer satisfaction



What You'll Get:

  • Competitive pay rate, top performers earn above $40,000.00 annually; bonuses and profit sharing
  • Paid on site training with a bonus differential of $2.50hr
  • Bonuses based on customer feedback "Kudos"
  • Opportunity for overtime
  • Opportunities for advancement after 90 days



Ideal Candidates have:

  • A passion for providing an excellent customer service experience
  • Ability to troubleshoot technical issues
  • Basic website and WordPress knowledge
  • A basic understanding of DNS record types and what they're used for
  • Familiarity with Linux based systems (Ubuntu, Suse, and CentOS to name a few)
  • Help Desk or Call Center Experience
  • A helpful and friendly attitude



A few more things:

  • Medical, Dental, Vision, Disability, Life Insurance and 401k plans
  • Paid Time Off and Company Paid Holidays
  • Wear Jeans Everyday in our relaxed environment
  • Awesome Company Parties and Onsite Events
  • A free VPS
  • Free Weekly Lunch



Learn more about what it is like working at InMotion and yes, we have the best parties in town. To see what you would be supporting, check out the products here.


Location:
 

  • Virginia Beach, VA
Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file