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Technical Support Specialist

InMotion Hosting is searching for customer-focused, career-oriented, tech-savvy people to join one of the fastest growing web hosting and web design companies in America. We have multiple openings due to growth and advancement of current employees, so tell all your friends about us and take part in our referral bonus program!

 

As our Technical Support Specialist you will:

  • Troubleshoot the technical problems of our web hosting customers through inbound calls, chats, and tickets.
  • Learn from your peers and teach what you’ve learned to others in our collaborative environment.
  • Walk customers through setup of email, cPanel, and FTP clients.
  • Continue to build your technical skill set.

 

What we’re looking for:

  • The desire to advance your career in the technical field.
  • A helpful attitude and friendly disposition.
  • A love of Linux.
  • Experience creating or hosting websites. Working knowledge of cPanel preferred.
  • Technical problem-solving skills.
  • Experience in a helpdesk or call center environment is preferred.
  • Ability to explain technical solutions in layman's terms.

 

Perks of the Job:

  • Profit sharing twice a year.
  • Medical, dental, vision, short and long term disability, life insurance, and 401(k) plans.
  • Paid time off and company paid holidays.
  • Free lunch and snacks every week.
  • Free VPS hosting.
  • Company parties and onsite events.
  • Casual dress code- jeans okay.
  • Competitive tournaments including foosball, ping pong, Connect Four, Jenga, and more.

 

Some things that you won’t have to deal with at InMotion Hosting are:

  • Trying to upsell customers with things they don’t need
  • Our Technical Support Specialists focus 100% on helping the customer.
  • Scripts
  • You’re free to go where the conversation takes you (without leading into excessive call handle times of course).
  • A stuffy work environment
  • We have an open floor plan and plenty of Nerf gun wars to keep things entertaining.

 

InMotion Hosting has openings in our Denver, CO and Virginia Beach, VA offices. We’ll even help with moving costs if you want to relocate to the area.


You can learn more about our company culture and what it’s really like to work at InMotion Hosting here.

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