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Advanced Technical Support Representative

Are you the only person you know that uses Linux? If so, you’ll love the technical conversations here at InMotion. We're the largest web hosting company in the State of VA and we're looking for new Tech Support Team Members. Our staff commutes from Norfolk, Chesapeake, Suffolk, Hampton and Newport News.

We’re not your regular call center environment and having fun is allowed!

 

What You’ll Do:

  • Assist valued customers via phone, email and chat without a script
  • Independently analyze and review customer inquiries to determine first contact resolution
  • Meet or exceed quality, contact per hour and contact to resolution metrics
  • Continually build your technical skill set to advance your career
  • Become a part of a team focused on serving customers and each other

 

What You’ll Get:

  • $1000 Sign-On Bonus
  • $1,500 Relocation Assistance, if applicable
  • Competitive pay rate, bonuses and profit sharing; top performers earn above $45,000.00 annually
  • 30-45 days of  paid training
  • Opportunity for overtime
  • Opportunities for advancement after 90 days

 

Ideal Candidates Have:

  • A passion for providing first class technical support
  • Strong knowledge in web hosting technologies, especially DNS and email.
  • Familiarity with Linux/Unix command line
  • Working knowledge of cPanel, and Web Host Manager.
  • Some experience with scripting- HTML, PHP/MySQL, Perl, CGI, etc.
  • Skills in setting up FTP and Email clients

 

The below is optional but can help make you a top candidate:

  • Experience maintaining a website or blog
  • Operating Linux on a home machine (Ubuntu, Suse, Gentoo, etc)
  • Working knowledge of executing programs within the command line  
  • Experience with Linux, Apache, MySql, PHP (LAMP) stack
  • Wordpress, Joomla, Drupal knowledge
  • Help Desk or Call Center Experience

 

A few more things:

  • Medical, Dental, Vision, Disability, Life Insurance and 401k plans
  • Paid Time Off and Company Paid Holidays
  • Wear Jeans Everyday
  • Awesome Company Parties and Onsite Events
  • A free VPS
  • Free Weekly Lunch

 

Learn more about what it is like working at InMotion and yes, we have the best parties in town. To see what you would be supporting, check out the products here.

 

Location:

  • Virginia Beach, VA

 

 

 

 

 

 

 

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